Clearing Cache

About Clearing Cache

  • "Clearing cache" means deleting what's stored in the browser's memory, including files, cookies, and browsing history.
  • Clear your browser's cache periodically for security reasons and to improve the browser's performance.
  • Be sure to clear your browser cache after any upgrade or maintenance.  Otherwise the new versions of pages may conflict with cache, resulting in error messages and data entry problems.
  • Never store your password (or other passwords that protect private data) in your browser.


Windows

For all Windows supported browsers:  Press Ctrl-Shift-Delete to open the relevant pop-up window and follow the directions below. Be sure to close and reopen your browser before logging in.

If you use

Follow these directions to clear your browser cache

Internet Explorer 8 and up

Press Ctrl-Shift-Delete - Use the Delete Browsing History pop-up window to delete everything except ActiveX Filtering and Tracking Protection Data (if available), and InPrivate Filtering Data (if available). Be sure to clear the checkbox next to Preserve Favorites website data.

Internet Exporer 7

Press Ctrl-Shift-Delete - From the Delete Browsing History list, click each of the following buttons: Delete Temporary Internet Files, Delete Cookies, Delete History, and Delete Form Data. Confirm your deletion choices if asked.

Mozilla Firefox

Press Ctrl-Shift-Delete - In the Clear All History pop-up window, set the Time range to clear to Everything.  Check the checkboxes to delete everything except Site Preferences.  Click Clear Now.

Google Chrome

Press Ctrl-Shift-Delete - In the Clear Browsing Data pop-up window, set Obliterate the following items from to the beginning of time.  Check all checkboxes and click Clear browsing data.

 


Macintosh OS X

For all supported browsers:  Follow the directions below, then be sure to close and reopen your browser before logging in.

If you use

Follow these directions to clear your browser cache

Safari 6

Navigate to Safari > Reset Safari.  Check all checkboxes and click Reset.

Safari 5

Navigate to Safari > Empty Cache and click Empty. Next, go to History > Clear History, and click Clear.

Mozilla Firefox

Press command-shift-delete.  In the Clear All History pop-up window, set the Time range to clear to Everything.  Check the checkboxes to delete everything except Site Preferences.  Click Clear Now.

Last modified: Monday, March 24, 2014, 9:50 AM